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Original KB number: 2872257

Summary

Outlook for Mac provides the option to enable logging for the following features:

Open Mac Outlook application and click Add Others. Type your email address and click Continue. Setting up the account on mail protocols: By default, Outlook is set to IMAP protocol. Jan 13, 2013 MAPI/EWS - Both are protocols introduced by Microsoft for Exchange that are intended for desktop email clients such as Microsoft Outlook. At this time, Microsoft Outlook 2015 for Mac from Office 365, Outlook 2011 for Mac, Apple Mail and eM Client support EWS. MAPI is supported by Outlook 2016 for Windows and above.

• AutoDiscover service
• Microsoft Exchange (folder and item synchronization)
• Microsoft Exchange Calendar
• LDAP transactions

In Outlook 2016 for Mac version 15.12.3 and later versions, the following features are also logged in addition to those listed earlier:

• Database
• IMAP
• Network Connections
• Import
• Upgrade
• Sync

More information

To enable logging in Outlook 2016 for Mac, follow these steps

Enable logging

• On the Window menu, select Sync Errors.
• In the Sync Errors window, select the Gear icon.
• Select the Turn on logging for troubleshooting option, and then select OK.
• Restart Outlook and when prompted to turn off logging select Leave Logging On and reproduce the issue you experience and then Quit Outlook to stop the log capture

To disable logging:

• Restart Outlook and when prompted to turn off logging, select Turn Logging Of. If you disable logging manually, you must restart Outlook to fully disable logging, otherwise it will continue logging in the background.

To enable logging in Outlook for Mac 2011, follow these steps

Enable logging

• On the Window menu, select Error Log.
• In the Error window, select the Gear icon.
• Select the Turn on logging for troubleshooting option, and then select OK.
• Close the Error window.

To disable logging:

• Restart Outlook and when prompted to turn off logging select Turn Logging Off. If you disable logging manually you must restart Outlook to fully disable logging, otherwise it will continue logging in the background.

Note

It is important to turn off logging after you complete your troubleshooting and reproduce the issue. If logging is not turned off, the log files size will continue to increase. If you must keep logging enabled for several hours or several days in order to capture the issue, make sure that the hard disk has sufficient free space.

Log file locations

Depending on the edition and version of Outlook for Mac in which the log is being collected, the log name and location will differ. To locate the log, see the following table.

Note

The character combination '~/' in the Location column in this table refers to the Home folder of the user. This folder is located under the Users folder on the root of the hard disk.

Important

In Outlook for Mac 2011 version 14.2.4 and earlier versions, data was appended to the same log file for every Outlook session. In Outlook for Mac 2011 version 14.2.5 and later versions and in Outlook 2016 for Mac, every time that you quit and start Outlook when logging is enabled, a new log file is created.

Viewing the log file

When you collect and send the log file, Microsoft Customer Service and Support uses it to identify issues. If you are a messaging server administrator, you can use the information in the log file to diagnose issues when you troubleshoot.

The log file contains the following information:

• Issues that occur when email messages, calendar items, notes, tasks, and meeting requests are sent or received.
• Type or severity of errors, if known.

In the Outlook for Mac log collected for Outlook for Mac 2011 and Outlook 2016 for Mac through version 15.11.2, each entry has a name that identifies the feature that is being logged. The following table lists the label for each feature.

In Outlook 2016 for Mac version 15.12.3 and later versions, the log file opens in the Console and you can view it while Outlook is running. Each entry has a name that identifies the feature that is being logged. The following table lists the label for each feature.

Note

The log file may also contain user information. This includes user name, sender and receiver's email addresses, and the contents of the user's email messages, notes, tasks, calendar, and contacts. Microsoft does not use this information to contact users without their consent. If you are concerned that the data file contains sensitive or confidential information, you may review the contents of the data file by using text-editing software and then remove the information from the file before you send the data file to support professionals. Authentication information is not included in the log files.

EWS SyncState message size

Starting with the Outlook for Mac 2011 14.3.4 update, the size of the SyncState binary large object (BLOB) of EWS messages increased from 6 kilobytes (KB) to 32 KB and can be increased up to no more than 300 KB. If you are troubleshooting an issue in which you have to view more of this data, you must increase this value. To increase the default value of the SyncState binary large object of EWS messages, follow these steps:

1. Exit Outlook 2011.

2. Open Terminal.

3. To set the SyncState binary large object of EWS messages to a specific size, type the following command in Terminal window:

   Note

   The placeholder <max bytes> represents a byte value. For example, if you want to change the maximum byte size to 10 KB, you would type the value 10240.

4. To set the SyncState binary large object of EWS messages back to the default size of 32 KB, type the following command in Terminal window:

5. Start Outlook, and then enable Outlook logging.

• 1Outlook 2016 for Mac and EWS Setup
  • 1.1System Requirements
• 10Identified Support/Known Issues

Microsoft will release Office 2016 soon, this new Office have interesting new features:

• The new apps offer full retina display.
• The look and feel is the same like Ofice 2013 for Windows, or almost the same
• Outlook 2016 supports now 100% Office 365, and only works with Exchange 2010 or above

System Requirements

To configure Outlook 2016 with EWS for Zimbra Collaboration need the next:

• A valid EWS license - [1]
• Zimbra Collaboration 8.5+

EWS Requires the Proxy service installed

Important note: EWS only works if you have the Proxy role installed and properly configured. If not, you will not be able to use the EWS feature, as Outlook try to connects for the port 443, more information in the next Bugs:

Please make sure you have Proxy installed before you try to configure your Outlook Clients in OS X

First step, is open the Outlook 2016 app

Need to follow the welcome wizard

Next, press on Try it for free

Let checked the Update field, and uncheck the send feedback, you can read more about what information our computer send if you clik on the Privacy Statement link.

And, it's done!

Can import all the Outlook 2011 data, or just a .pst file, in this case, I've click on Not now.

After open Outlook for the first time, it's empty.

Microsoft Outlook For Mac

Is time to configure the Zimbra Collaboration account. Click on Outlook > Preferences and now Click under Accounts

Click on the Exchange or Office 365 option.

If you have the DNS properly configured, just fill the E-mail address, and the Username and Password, you can also unmark the Configure automatically and introduce the IP or FQDN (after put the IP, EWS will autodiscover the FQDN, so the best thing is have the DNS properly configured and use always FQDN)

That's it, Outlook 2016 will sync everything in our account: Mail, Contacts, Calendar and Tasks.

We can see the Outlook 2016 logo and the amount of unread messages:

One of the good news is that all the Contacts, with also the image, will be syncronized between Zimbra Collaboration and the Outlook 2016 for Mac.

All the Tasks will be syncronized as well, we can create one on the Outlook 2016 or in the Web Client, and they will sync between devices.

All the Appointments will be syncronized as well, we can create one on the Outlook 2016 or in the Web Client, and they will sync between devices.

We can connect to another Users Mail folders, if the User was previous shared with us the resource.

Just click on File > Open > Other User's Folder

Write the Username that we want to Connect, in this case User

We will be able to see all the emails located in the User account, in the Inbox Folder

When we compose a new email message, we can select the username from who we want to send the email.

One of the good points here is the ability to paste a Full Excel content in HTML, like this for example:

And we will receive it very well in the Web Client, this was an issue in the previous Outlook.

• Please follow the official Microsoft Steps - https://support.microsoft.com/en-us/kb/2872257

Outlook 2016 crash after open it

If Outlook 2016 crash after the first open, please follow this steps:

• Open Terminal
• Type defaults delete com.microsoft.Outlook, to delete the old preferences
• killall cfprefsd (to kill the cached prefs)
• Launch Outlook

Shared Calendar

The ability to connect to a Shared Calendar doesn't work.

Sync the Signatures

The ability to Sync the Signatures between the Web Client and the Outlook 2016 doesn't work.

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